We are very happy to celebrate our new store with you with FREE shipping on orders over $150*. Hazmat products and products over 100lbs are excluded.
Offer expires in 60 days
We want your return process to be as easy and as quick as possible. We will work to get your item returned and refunded within 1 to 5 business days. That is our promise. However, the return and refund process depends on you following strictly our return policy and guidelines. This is how the 1 to 5 days return & refund promise works.
Day 1 - You complete the RMA form
Day 2 – If your form is clear and requires no additional information, we issue a return label
Day 3 &4 – you return the item back to us.
Day 5 – As soon as your product shows in transit to us, we will issue your refund.
Jump to topic:
Return Materials Authorization
Product Return Eligibility
Free Shipping Items
Incorrectly Shipped Orders
Damaged Item Returns
Defective Item Returns
International Client Returns
International Defective Item Returns
If you need to initiate a return, please fill out and submit the Return Materials Authorization form. Our Customer Support staff will get back to you promptly by email with a Return Materials Authorization number (RMA) and a shipping return label. Returns without an RMA will delay the refund process and will not be accepted.
Eligible Products - All returned items must be brand new, unused and in their original packaging. Most of our products, except for the ones mentioned below, have 30 days from delivery date for clients in the United States. You are responsible for the shipping charges to return the product back to us. We will automatically provide a return label for your return. However, the return label cost will be deducted from your refund unless the product is damaged or defective. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You will be credited for the original amount less the shipping cost for the return through the same payment method you used to pay for the order. Please also see the return policy of Free Shipping Items below.
Non-Eligible Products - Items that are not in original condition do not qualify for returns. We are unable to return products that have been used or installed, that have missing parts, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. In addition, caulks, foams, mastic, tapes are not returnable as weather related conditions and poor environments affect those items. We also are not able to return any toilet seat or washlet if the seal is opened.
Anytime you purchase a Free Shipping product and you decide to return it later, we will charge your credit card with the shipping charge to you. Free Shipping is a cost we incur to make the sale and if the sale is returned then you will incur the charge.
A 15% restocking fee is applied for returns of products similar to those listed below. Please make sure of the product you order before placing the order. Shipping and restocking fees on these products can be costly. A similar fee applies to custom ordered products, where the product is not in stock but is ordered directly from the manufacturer. If you are unsure whether the restocking fee applies, feel free to e-mail us. We will promptly answer you.
Product returns with a restocking fee:
Eligible Time Period: 5 business days from delivery date
Mistakes can happen and we always strive to avoid them. You must notify us by completing the Return Materials Authorization form. Depending on the original method of shipment, we will either issue a Fedex Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will quickly ship a new order for the correct merchandise.
Eligible Time Period: 5 business days from delivery date
If a damaged package is left at your door, please contact us immediately using our Return Material Authorization Form. You may be required to provide pictures of the damaged items in order to speed the process. We will swiftly ship the replacement items for your order. All damaged packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. We may or may not request return of the damaged goods. If we do request that the goods be returned, we will either issue a Fedex call tag or provide a prepaid return address label to be used for returning those items damaged in transit.
Eligible Time Period: 1 Month from delivery date (unless otherwise noted)
Defective items will be fully refunded. We will take charge of the shipping cost back to us. Since all products are sold under the manufacturer warranty, it is important that you first contact the manufacturer and get their consent that part is defective. You should also request a ticket # or the name of a contact at the manufacturer. Once you do this, you can fill out the Return Materials Authorization form. Depending on the original method of shipment we will either issue a Fedex Call Tag or send a prepaid return address label to you for return of the merchandise. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Energy Conscious reserves the right to refer you to the manufacturer for replacement of the failed product.
Orders cannot be cancelled or changed after it has shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with a Return Materials Authorization form. You will be responsible for the initial shipping charges for the order and the shipping charges associated with the return.
International clients will have to initiate returnable items with our partner, International Checkout. All inquiries regarding your international order should be directed to International Checkout at:
Phone: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641 FREE
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
International clients are responsible for the cost of shipping to the International checkout within the U.S. Energy Conscious pays for freight on eligible returns from the International Checkout location in the US to its ultimate warehouse destination.
Eligible Time Period: No returns are allowed for sales outside the US, except if the product is defective (see below)
Non-Eligible Items: caulks, foams, mastic, tapes, tankless water heaters, and items that are not in original condition. We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt and satisfactory condition of original condition, a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.
Eligible Time Period: 1 Month from delivery date (unless otherwise noted). An extra month is given to International clients to allow for shipping time back to the US. A credit will be issued when the defective items are received. Theenergyconscious.com reserves the right to refer you to the manufacturer for replacement of the failed product. The defective item has to be confirmed defective by the manufacturer before return.